Welcome to Bright Star Caterers. These Terms and Conditions govern your access to and use of our website, https://brightstarcaterers.com/, and the catering services offered by our business.

By accessing our website, submitting an enquiry, or booking our catering services, you agree to comply with these Terms and Conditions. Please read them carefully before using our website or confirming a booking.

1. About Our Services

Bright Star Caterers provides catering services for various occasions and events, including:

• Wedding and reception catering.
• Birthday and anniversary party catering.
• Corporate and office catering.
• Private parties and social gatherings.
• Buffet and event catering.
• Customized catering packages.
• Other catering services as mutually agreed.

Our services may be customized according to the customer's event requirements, menu preferences, guest count, venue, and budget.

2. Enquiries and Bookings

• Customers may contact us through our website, telephone, or other available communication channels to enquire about our services.
• Submitting an enquiry does not automatically confirm a booking.
• A booking will be considered confirmed only after mutual agreement on the event details and the required advance payment, as communicated by Bright Star Caterers.
• Customers must provide accurate information regarding the event date, location, guest count, and catering requirements.
• Service availability is subject to scheduling, resources, and confirmation by our team.

3. Pricing and Quotations

• Catering prices depend on the selected menu, number of guests, event location, service requirements, and other arrangements.
• All quotations are provided according to the specific requirements of the customer.
• Prices may change if the customer modifies the menu, guest count, event arrangements, or service requirements.
• Any additional services or requirements not included in the original quotation may involve additional charges.
• Applicable taxes, transportation charges, and other additional costs will be communicated as part of the quotation wherever relevant.
• The final agreed price will be based on the quotation or booking confirmation mutually accepted by both parties.

4. Payment Terms

• Advance payment requirements will be communicated at the time of booking.
• The remaining payment must be made according to the agreed payment schedule.
• Any additional requirements or changes requested after booking may involve additional charges.
• Customers are responsible for making payments through the agreed payment methods and within the communicated timelines.
• Specific payment terms may vary depending on the nature and size of the event.

5. Cancellation and Refund Policy

• Customers who wish to cancel or modify a confirmed booking should contact Bright Star Caterers as early as possible.
• Cancellation requests must be communicated directly to our team.
• Cancellation charges, if applicable, will depend on the booking agreement, cancellation date, preparation arrangements, and expenses already incurred.
• Refund eligibility and applicable deductions will be determined according to the agreed booking terms and applicable law.
• Changes to event dates or service requirements are subject to availability and mutual agreement.
• Any special cancellation or refund conditions communicated in the booking confirmation will apply.
• Customers are encouraged to review the cancellation conditions before confirming their bookings.

6. Menu Selection and Food Preferences

• Customers should communicate their menu selections and dietary requirements before the event.
• Menu items are subject to ingredient availability and seasonal conditions.
• Any requested menu changes must be communicated and approved in advance.
• We make reasonable efforts to maintain food quality, hygiene, taste, and presentation.
• Customers must inform us of any known food allergies or specific dietary restrictions before confirming the menu.

7. Guest Count and Event Requirements

• Customers should provide an estimated guest count during the booking process.
• Any changes in the expected number of guests must be communicated within the agreed timeframe.
• Additional guests beyond the confirmed count may involve extra charges and are subject to food and service availability.
• Final arrangements will be made according to the agreed guest count and booking details.

8. Event Location and Responsibilities

• Customers are responsible for providing accurate venue details and ensuring that the event location is accessible for catering arrangements.
• Any special requirements relating to electricity, water, kitchen access, setup space, parking, or venue permissions should be discussed before the event.
• Bright Star Caterers will make reasonable efforts to deliver the agreed catering services according to the confirmed arrangements.

9. Delays and Unforeseen Circumstances

We make reasonable efforts to complete all catering preparations and deliver services on time.

However, delays may occasionally occur due to circumstances beyond our reasonable control, including:

• Traffic congestion or transportation disruptions.
• Severe weather conditions.
• Government restrictions or emergencies.
• Venue-related issues.
• Unexpected operational or logistical challenges.

In such circumstances, we will make reasonable efforts to communicate with the customer and minimise any inconvenience.

10. Website Content and Intellectual Property

• All content published on the Bright Star Caterers website, including text, photographs, graphics, logos, designs, and branding materials, is owned by or used with permission by Bright Star Caterers, unless otherwise stated.
• Visitors may not copy, reproduce, distribute, modify, or commercially use website content without prior written permission.
• Unauthorized use of our website content or branding may result in appropriate legal action.

11. Website Usage

By using our website, you agree:

• Not to use the website for unlawful purposes.
• Not to submit false, misleading, or fraudulent enquiries.
• Not to attempt unauthorized access to the website or its systems.
• Not to upload harmful software or malicious content.
• Not to interfere with the website's functionality or security.

We reserve the right to restrict access to users who violate these conditions.

12. Limitation of Liability

• Bright Star Caterers will make reasonable efforts to provide the agreed catering services with appropriate care and professionalism.
• To the extent permitted by applicable law, we shall not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.
• Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

13. Privacy and Personal Information

Your use of our website and services is also governed by our Privacy Policy.

By submitting an enquiry or providing personal information, you acknowledge that your information may be processed for responding to enquiries, preparing quotations, managing bookings, and other purposes explained in our Privacy Policy.

Please review our Privacy Policy for further information about how we collect and handle personal data.

14. Changes to Terms and Conditions

• Bright Star Caterers reserves the right to modify or update these Terms and Conditions at any time.
• Changes will become effective once published on this website. Customers are encouraged to review this page periodically.
• Any specific terms mutually agreed upon in a confirmed booking will continue to govern that booking, subject to applicable law.

15. Governing Law and Jurisdiction

• These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
• Subject to applicable law, courts having jurisdiction in Lucknow, Uttar Pradesh, shall have jurisdiction over disputes arising in connection with these Terms and Conditions.

16. Contact Information

For questions, booking-related concerns, or clarification regarding these Terms and Conditions, please contact us:

Thank you for choosing Bright Star Caterers. We look forward to making your special occasions memorable with quality food and professional catering services.